Spectrum internet outage continues across East Tennessee

Several counties in East Tennessee are experiencing Spectrum internet outages due to damaged cables.
Published: Jul. 29, 2021 at 4:30 PM EDT|Updated: Jul. 30, 2021 at 8:40 AM EDT
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KNOXVILLE, Tenn. (WVLT) - Several East Tennessee counties experienced a Spectrum internet outage due to damaged cables.

A non-Spectrum construction crew in Maryville severed more than 500 fiber strands on two large fiber-optic cable bundles Thursday morning, officials stated.

Officials said technician crews worked overnight to restore service but discovered additional damage at a separate location. Additional crews were called in to make repairs at the second damage site Friday.

“We are working to restore service as quickly as possible,” Spectrum released in a statement. “We appreciate our customers’ continued patience as we make the necessary repairs.”

The damage impacted all services to Sevierville, Gatlinburg, parts of Maryville and surrounding areas.

“It’s a process and it takes time. It should be completed later today. I can’t tell you definitively,” officials said in a statement.

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