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USPS releases statement on postal delays

Officials with the postal service said local management has been made aware and is taking steps to address concerns.
Published: Jan. 20, 2022 at 6:03 PM EST|Updated: Jan. 25, 2022 at 5:35 PM EST
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MARYVILLE, Tenn. (WVLT) - In Maryville, residents told WVLT News that they haven’t received their mail for a week or longer. They said this is putting a strain on business owners and people who need their medications and checks.

People are now forced to wait in a long line to get ahold of their mail.

Tifni Boruff and her husband own Boruff Auto Body and Repairs.

“A ton of mail is back there in piles, that hasn’t been sorted in days. We have bills to pay, we have bills in the pile that haven’t made it to their destination,” said Boruff.

Officials with the United States Postal Service said their workforce has been impacted by the pandemic and winter storms have created longer delays. The Postal Service said in a statement they are aware of the issue and apologize for any inconvenience. They’re looking at ways to spread out their resources to resolve the issue.

“We depend on those payments coming in to keep going along. It could be devastating for us if this doesn’t get resolved quickly,” said Boruff.

WVLT News reached out to the United States Postal Service, and received a statement from a representative.

“The Postal Service plays an important role in the community and we are committed to providing the best service possible. We apologize for any inconvenience that may have been experienced by customers living in the Maryville, TN, area. Local management has been made aware and is taking steps to address the concerns. USPS is currently hiring Rural Carriers for the Maryville Post Office and surrounding areas. Applicants can go to www.usps.com/careers and search under Tennessee. We appreciate the patience of our customers and the efforts of employees as conditions change on a day-to-day basis.

While we do not share personnel information publicly, we can confirm that our workforce, like others, is not immune to the human impacts of the ongoing coronavirus pandemic. Ongoing industrywide delays in ground and air transportation network and recent winter storms across Tennessee have also created challenges for the Postal Service. We will continue flexing our available resources to match the workload and we are proud of the efforts of postal employees across Tennessee, and the nation, as they define essential public service every day.

We urge any customers with concerns or questions about their mail delivery service to contact their local Postal Office, so that we can look into and resolve their concerns promptly. Customers may also visit our website at www.usps.com/help.”

USPS

Officials said they urge customers with concerns or questions about their mail delivery service to contact their local Postal Office, so they can look into and resolve their concerns promptly.

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