KNOXVILLE, Tenn. (WVLT) -- Pilot Flying J officials explained Thursday the interesting reason why customers may not see the American flag flying at some of their stores across the country.
According to a statement released by the company, Pilot Flying J stores was started by a Korean War veteran 60 years ago, and their American pride has been exhibited in a variety of fashions, including promoting military products in stores and working with organizations such as Bunker Labs, Fisher House Foundation, Operation Honor guard, Special Operations Wounded Warrior and Wreaths Across America.
However, after a viral video surfaced of an American flag missing from a Pilot store, the company explained its policy of flying it, and its reasoning for not always raising the Stars and Stripes.
Pilot said corporate policy mandates that the American flag only be displayed at store locations if it can be flown according to military protocol.
"What many may not know is there are very specific rules and protocols to properly fly a flag; everything from how it's raised and flown, to how it's lit at night," the company said in a statement. "Our goal is to ensure we show the flag the respect it deserves at our locations that fly the red, white and blue."
The company said it was in the process of surveying store locations with flag poles in order to review if they are in proper working condition.
For information about national guidelines and standards for flying and displaying the American flag, click here.