How SymTrain AI is transforming the customer service experience


Sponsored - The following content is created on behalf of Salon Scripts and does not reflect the opinions of Gray Media or its editorial staff. To learn more about Salon Scripts, visit

Frank Gambuzza and Van Council partner with SymTrain to create SalonScripts, work simulations designed to ensure your salon staff is ready to excel in any situation.

Customer interactions are crucial to the success of any business. The SymTrain AI platform provides essential training in real-world situations, providing scoring and feedback that teaches world-class customer service quickly and efficiently.


SymTrain provides optimal customer service training at-home or in-person, providing a consistency for all trainees and managers.

After experiencing the SymTrain benefits first-hand, Frank Gambuzza and team created very specific scripts to jumpstart salon training. The system includes more than 35 built-in work simulations created by leaders in the salon industry, with the ability to customize and edit content to guarantee training situations that match those employees face each day. Add as many different custom scripts as you wish.

Examples include:

  • Greeting guests
  • Retail sales
  • Checkout procedures
  • Rescheduling requests
  • Guest cancellations
  • Service and pricing questions
  • Handling customer complaints
  • Stylist consultations
  • And much more

“SalonScripts is the training tool your clients will thank you for! They say you can’t train CUSTOMER SERVICE, but what if you could?” Frank Gambuzza, Co-Founder SalonScripts and Co-Owner of Salon Visage and Gambuzza’s Barbershops said. “SalonScripts training modules not only train staff on how to efficiently take reservations, confirm appointments, and reschedule clients due to conflicts, but how to keep from using negative connotations and learning to control conversations. It is the service you may not know you need, but YOU DO!”

For more information about SalonScripts, visit or call 704-577-0052. Information about the parent company, SymTrain, can be found at